Policies Hotel Quebec Best Western Plus City Centre



List of current policies at the Best Western PLUS Downtown Quebec City.




  • Reception open 24 hours a day 7 days a week even on public holidays.
  • Time of arrival: 15: 30
  • Departure time: 12: 00
  • Opening of the swimming pool and the gym: 7:00 to 10:00 every day
  • Room service: 7:00Am to 11:00Am during the week, until 12:00Pm on weekends for lunch and between 5:00Pm and 22:00Pm for dinner
  • Valet parking available 24 hours a day, 7 days a week



  • An occupant must be at least 18 years of age. Teenagers between 16 and 18 must have written permission from a parent or legal guardian to stay in our rooms
  • 100% non-smoking establishment, including public areas. A 150.00$ fine will be issued without prior warnings if non-compliance to this policy.
  • Kids under 16 years old stay for free if they are accompanied by an adult
  • The different taxes applicable during your stay are: the accommodation tax 3.5%, the GST 5% and the QST 9,975%. (Subject to change without notice)
  • A $ 10.00 per additional person per night will be added to the final bill if more than 2 guests over the age of 16 stay in the room.
  • Accepted cards are: Visa, MasterCard, American Express, Diners Club and Discover as well as valid debit card from a known bank institution.
  • A credit card is required to confirm your reservation. Pre-Payment may be required for certain promotion.
  • Upon arrival, the total amount of the stay, if not already prepaid, plus a deposit of $ 100.00 on credit card or $ 200.00 in cash or debit will be required. You must show a valid photo ID upon check-in in order to confirm that the cardholder is present at the hotel
  • Cancellation of your reservation is free of charge if you call before 4:00Pm the day before your arrival, unless otherwise stated, and the first night and taxes will be charged if you exceed this deadline. Reservations made through intermediaries (third parties) are subject to the policies of these companies, which differs from those of our establishment.
  • Excessive noise from a room will not be tolerated after 11:00Pm.
  • Warnings will be issued if these rules are not respected, and the management of the Best Western PLUS City Centre Quebec reserves the right to refuse or expel anyone who does not comply with its basic rules without further notice.